Terms & community rules

Updated 30 September 2026

These terms explain how you may use MomentXO. By creating an account and using the service, you agree to them. Our privacy notice explains how we use your information. Our Acceptable Use Policy sets out the content and conduct rules in more detail.

Who can join

You must be at least 18 years old. Give an accurate date of birth, use your own account and keep your sign-in details secure. Do not impersonate another person, create deceptive profiles or use the service if your access has been suspended.

How exchanges work

MomentXO is a photo-first connection service. Exchanges depend on availability and on both people meeting the applicable matching requirements. A queued upload is not a delivered Moment. Delivery does not guarantee that someone has viewed it, will respond, or will agree to a connection. Chat opens when both people accept.

Daily allowances and any available extras are described in your account and on the MomentXO+ page. The current launch includes free mutual messaging. Any future paid offer must show its price and terms before you choose it.

Community rules

• Share only content you own or have permission to share. Get permission from other people depicted in your uploads.
• Consensual adult media is allowed in private Moments and private galleries, blurred until the viewer chooses Show. Public Moments may be suggestive, but nudity and explicit sexual content are not allowed publicly or in profile photos.
• No harassment, threats, hate, stalking, scams, spam, exploitation or non-consensual material.
• No sexual content involving anyone under 18. Report suspected underage accounts or exploitation using the in-app reporting controls.
• Respect refusals and boundaries. Do not bypass a block, access controls or moderation, scrape members’ information, or use the service to identify or track someone without consent.

Your content and privacy choices

You keep ownership of your content. You give MomentXO permission to store, process, check and display it as needed to operate the service according to your sharing choices. Selecting a profile photo makes it available to compatible members who can see your profile. Exchanges go to their intended recipients. Private gallery access is granted by its owner and includes future additions until revoked.

Do not share anything you would be uncomfortable having copied. Expiring media links, blocking, withdrawal and revoked gallery access cannot remove screenshots or copies someone already saved. Help explains the available controls.

Moderation and account actions

Uploads undergo automated checks and may be held for review, rejected or removed. We may restrict or suspend accounts that breach these rules, present a safety risk or misuse the service. If you believe an action was mistaken, contact support@momentxo.com with the relevant details. Do not include your password.

Meeting other members

You decide whether to continue a conversation, share contact details or meet. Profiles and moderation do not guarantee someone’s identity, intentions or safety. Use your judgement, respect consent and choose a public place for a first meeting. Report concerns in the app; contact emergency services for immediate danger.

Law enforcement requests

Law enforcement and other authorised public authorities can send requests to support@momentxo.com from an official agency address. Include your name, role, agency, case reference, the relevant account or content identifiers, the information and date range sought, the legal basis and any required order or warrant. Identify any preservation request, deadline or reason for urgency.

We verify the sender and authority, assess the legal basis and scope, and may request clarification or additional legal process. Where disclosure is required or permitted by applicable law, we seek to provide only information responsive to a valid request. Preservation depends on the information available and applicable law; deleted or expired material may not be recoverable. We may notify affected members where appropriate and legally permitted.

If someone is in immediate danger, contact local emergency services first. Authorities may then email with URGENT SAFETY in the subject and explain the threat and time sensitivity. Our inbox is not a guaranteed 24-hour response channel. See our full law enforcement request protocol for further details.

Leaving and service changes

You may stop using MomentXO or request account deletion through Help & account options. We may update features and these terms as the service develops. The date above identifies this version. Material changes will be brought to members’ attention before they take effect where required.

We work to keep MomentXO available, but interruptions and errors can occur. Nothing in these terms limits rights or responsibilities that cannot lawfully be excluded.

Questions? support@momentxo.com

Terms · Acceptable Use Policy · Privacy · Law enforcement requests · Join MomentXO